FREQUENTLY ASKED QUESTIONS | AVANITY

Online orders typically ship within 1–3 business days when the item is in stock. Delivery times can range from 1-10 business days or more depending on your location. Expedited shipping is not available at this time, but you can add a note to your order at checkout and our team will do our best to ship out your order as soon as possible.

Once your order ships, you’ll receive an email within 24–48 hours with a tracking number and a link to track your shipment.

*Large items such as vanities will be shipped via third party trucking companies with curbside delivery. The carrier will contact you to schedule a time for delivery once the shipment arrives at a local terminal. Please provide a reachable phone number and valid email address to avoid delays. If the carrier is unable to reach you due to incorrect or invalid contact information, your order will be cancelled and a full refund will issued, minus any return shipping costs and related fees.

Online orders typically ship within 1–3 business days when the item in stock. Once your order ships, you’ll receive an email within 24–48 hours with a tracking number and a link to our carrier's website to track your shipment.

Please refer to our shipping policy and contact us if you have any questions regarding the status of your shipment.

Phone number: (866) 522-5578
Email: ecomm@avanity.com

Please call or email us immediately with your order number.

• If the cancellation request is made prior to shipment or pick-up, a full refund will be issued.
• If the cancellation request is made after shipment or pick-up, all return shipping costs and related fees will be deducted from your refund.

Phone number: (866) 522-5578
Email: ecomm@avanity.com

Please refer to this page for our return policy.

• If for any reason you are not satisfied with your purchase, we'll be happy to accept returns within 30 days from the date of receipt for a refund.
• To be eligible for return, all products must be in perfect condition, unused, and placed back inside their boxes with all the original protective packaging (including pallet for large items).
• To initiate a return, please send us an email at ecomm@avanity.com to obtain a Return Merchandise Authorization (RMA). A receipt or proof of purchase, and an order number is required.
• Customers are responsible for return shipping costs.

Please send us an email at ecomm@avanity.com and provide us with your shipping address and the model number of the product.

Please send us an email at ecomm@avanity.com and provide us with the model number of the product you are interested in.

Please refer to the link that is relevant to your product below.

Natural Stone Countertops Care Instruction
Quartz/Engineered Stone Countertops Care Instruction
Teak Furniture Care Instruction

If you have any questions, please send us an email at ecomm@avanity.com.

Please refer to this document for the complete warranty information.

Avanity takes pride in the quality of our products. As a commitment to our customers we cover all our products under our exclusive One-Year Limited Warranty. The warranty covers all defects in materials and manufacturing for ONE (1) YEAR from the date of shipment. The warranty applies only to the original purchaser who acquires the product from an authorized Avanity dealer or directly from Avanity. The warranty applies only to products exposed to normal residential use during the one-year period.

If a products fails due to defects in materials or manufacturing during the warranty period, Avanity will either authorize a full product replacement, a parts replacement, or a repair at its discretion. In cases where repair or replacement is not possible Avanity may pay alternate remuneration at its discretion.

We construct our vanities from a combination of solid and engineered wood. All our vanities are built with solid wood frames for better durability. Drawer boxes may be made either from solid wood or a combination of solid wood and plywood. We use veneers for some panels and drawer faces. The type of wood solid wood used may vary depending on the collection, but is usually poplar, rubberwood, or teak. Please check product pages for more information.

We fabricate our countertops from a range of different materials. Our most popular natural stone countertop uses Italian Carrara marble. We also offer engineered countertops, either quartz or engineered stone. Quartz tops are considered the gold standard for engineered tops and contain more than 90% ground quartz and the balance being resin and pigment. Engineered stone is similar to quartz but may contain marble silica rather than quartz and have lower percentages of silica in comparison. We also offer solid surface tops (mineral dust, acrylic, resins) under our Versastone© brand as well as Vitreous China tops. Please refer to product pages for exact composition of countertops.

Our vanities have soft-close glides underneath the drawers. To remove a drawer, fully extend the drawer until it stops, then feel for the plastic drawer clips attached on the bottom of the drawer at the end of the glides. Press the trigger mechanism on the drawer clips and the drawer will disengage from the glides. Check the clips and glides for damages. Additionally, check that the holes at the back panel of the drawer meet the pins at the end of the glides. If any parts are damaged, please contact ecomm@avanity.com with pictures of the issue, proof of purchase, and your shipping address so that we can better assist you. You can view a video of how to remove the drawers by clicking on this link here.