Shipping Policy

 

Shipping Policy

Shipping Location and Services

At Avanity, we are committed to providing efficient and reliable shipping services to our customers in California and beyond. Our shipping policy outlines the details regarding shipping times, costs, and procedures to ensure a smooth and satisfactory experience.

Shipping Areas

  • We offer shipping throughout California, including major cities such as Los Angeles, San Francisco, San Diego, and Sacramento.
  • We also provide shipping to other states and territories within the United States. For international shipping, please contact our customer service team for more information.

Processing Time

  • Orders are typically processed within 1-3 business days from the date of purchase. Processing times may vary during peak seasons or promotional events.
  • You will receive a confirmation email once your order has been processed and is ready for shipment.

Shipping Methods and Delivery Times

  • LTL Freight:  All large size orders will be shipped via an LTL Freight Carrier with curbside delivery.
    • Large items such as vanities and linen cabinets require an appointment to be made before they can be successfully delivered, so accurate and reachable contact information is essential. A 25% restocking fee will apply if the order is undeliverable due to invalid contact information.
  • Small Parcel: All small and regular size orders will be shipped via FedEx/UPS, typically delivered within 3-7 business days. Shipping times will vary based on your location and current demand.
  • Expedited Shipping: Unfortunately, at this time Expedited Shipping is not available. However, please add a note on your order that this is a rush order and our team will do our best to prioritize the order for you. 

Shipping Costs

  • We offer FREE shipping on all orders.  

Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our carrier’s website.

Delivery Issues

  • If you experience any issues with your delivery, such as delays or damaged items, please contact our customer service team at ecomm@avanity.com for assistance. We will work with you to resolve any problems as quickly as possible.

Returns and Exchanges

  • For information on returns and exchanges, please refer to our [Return Policy] page. If you have any questions or need further assistance, please reach out to our customer service team.

Contact Information

  • For any questions about our shipping policy or your order, please contact us at ecomm@avanity.com or call (866) 522-5578. Our team is here to help and ensure satisfaction.

Thank you for shopping with Avanity. We appreciate your business and look forward to serving you!